Here are some ways to contact us
Phone: 1300 363 424 - normal operating hours
(9.00am – 5.00pm, excluding weekends and public holidays).
Address:
Level 10 South, 161 Collins Street
Melbourne VIC 3000
or
PO Box 18409
Collins Street East, VIC 8003
When interacting with our staff, please remember to treat them with dignity and respect. VMIA has a zero tolerance policy to abuse and will not accept aggressive or violent behaviour towards our staff, either verbally or through written communication. We thank you for your understanding.
After hours emergency claims advice
DBI also provides some useful information to assist homeowners in an emergency situation. Find out about our Emergency Works Procedure [PDF, 518KB].
Translation Service
For more information about domestic building insurance in your own language, call TIS National on 131 450. Please direct them to call VMIA on 1300 363 424.
Additional support
We know this is a really difficult time for Porter Davis customers. If you need further support, please reach out to one of these services.
- Lifeline: 13 11 14 or www.lifeline.org.au
- SANE Australia Helpline: 1800 18 SANE (7236) or www.sane.org
- Beyond Blue: 1300 22 46 36 or Beyond Blue Forums
- Black Dog Institute: www.blackdoginstitute.org.au