Contact us

In light of the evolving COVID-19 situation – and following advice from Victoria's Chief Health Officer, VMIA's staff are working remotely.

Our business remains open. We are fully technology enabled and prepared, however, there will be some changes to our usual services including our reception operating remotely.

You can contact us by phone on 1300 363 424 during normal operating hours (8.30am – 5.30pm, excluding weekends and public holidays).

Here are some ways to contact us.

Phone:1300 363 424
Fax: 03 9094 2799

Address:
Level 10 South, 161 Collins Street
Melbourne VIC 3000
PO Box 18409
Collins Street East, VIC 8003

After hours emergency claims advice

DBI also provides some useful information to assist homeowners in an emergency situation. Find out about our Emergency Works Procedure [PDF, 518KB].

In the first instance, please call us on 1300 363 424 during office hours.

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For more information about domestic building insurance in your own language, call TIS National on 131 450. Please direct them to call VMIA on 1300 363 424.