Here are some ways to contact us
Phone: 1300 067 088 - normal operating hours
(8.30am – 5.00pm, excluding weekends and public holidays).
Address:
Level 19, 242 Exhibition Street
Melbourne VIC 3000
or
GPO Box 536
Melbourne VIC 3001
We work better when we work together. Please treat our staff with respect—whether it’s online, in person, over the phone or in writing.
Emergency works procedure
DBI also provides some useful information to assist homeowners in an emergency situation. Find out about our Emergency Works Procedure [PDF, 157 KB].
Translation Service
For more information about domestic building insurance in your own language, call TIS National on 131 450. Please direct them to call 1300 067 088.
Additional support
We know this is a really difficult time for customers. If you need further support, please reach out to one of these services.
- Lifeline: 13 11 14 or www.lifeline.org.au
- SANE Australia Helpline: 1800 18 SANE (7236) or www.sane.org
- Beyond Blue: 1300 22 46 36 or Beyond Blue Forums
- Black Dog Institute: www.blackdoginstitute.org.au